The Board and Senior Management of Ascent Insurance Brokers Ltd are committed to the concept and the implementation of Treating Customers Fairly in accordance with the requirements of the FSA. This is viewed as entirely consistent with our corporate objectives. We believe that these depend upon putting the client first in all aspects of the service we provide.

• We do our utmost to achieve the FSA Treating Customers Fairly goals which are that:
• You can be confident that you are dealing with firms where the fair treatment of customers is central to the corporate culture
• Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly
• You are provided with clear information and are kept appropriately informed before, during and after the point of sale
• Where you receive advice, the advice is suitable and takes account of your circumstances
• You are provided with products that perform as we have led you to expect, and the associated service is of an acceptable standard and as you have been led to expect
• You do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

If you are a customer and do not feel like you have not been fairly treated or we have not achieved any of the above when we have dealt with you please get in touch. The appropriate contact details are listed on the right hand side of the page.

Terms of business agreement

Ascent complaints procedure